FAQ
Common questions
Everything you need to know about Caira, billing, and your Shopify store.
What is Caira?
Caira is an AI store analyst for Shopify merchants. She monitors your orders, products, customers, theme, and storefront — surfaces what needs attention, and can implement fixes you approve.
Does Caira change my store automatically?
No. Caira recommends changes and only applies fixes after you approve them. You stay in control of every discount, product edit, theme change, and storefront update.
What Shopify permissions does Caira need?
Caira requests read and write access to orders, products, customers, inventory, themes, content, and discounts — the permissions needed to monitor your store and apply approved fixes.
What's the difference between Basic and Pro?
Basic covers daily insights, morning briefs, and core monitoring. Pro adds product intelligence, storefront theme monitoring, fix implementation, activity log, hourly monitoring, and priority alerts.
Can I use Caira on more than one store?
Basic includes one Shopify store. Pro supports up to three stores on the same account.
Do I need OpenAI for Caira to work?
Sync, metrics, and rule-based insights work without OpenAI. AI-generated insights, theme analysis, and voice features require an OpenAI connection on our side — you don't need your own OpenAI key.
How does billing work?
You subscribe monthly via Stripe when you create your account. Manage or cancel your plan anytime from Settings → Manage billing.
Can I install Caira from the Shopify App Store?
Yes. Install from the Shopify App Store or sign up at meetcaira.co.uk, then connect your store from the dashboard. Both paths use the same Caira account.
How do I cancel?
Open Settings in your dashboard and click Manage billing to cancel through Stripe. Your access continues until the end of the current billing period.
Who do I contact for support?
Email support@meetcaira.co.uk and we'll get back to you as soon as we can. Pro subscribers receive priority support.